When the worst happens, and you (the policyholder) die during hospitalization, it is up to the nominee to claim reimbursement. They can do this as follows in the case of a reimbursement claim:
Step 1: The nominee needs to inform the insurer or TPA of the death, providing a valid succession certificate and the death certificate and in the case of accidental death, a copy of the FIR and postmortem report as required.
Step 2: The nominee must then send any required documents to the insurer within 30 days. These might include medical bills, health records, and doctor’s reports, as well as the deceased’s death certificate, the nominee’s identity card, relationship proof, and bank details.
Step 3: The insurer will inform the policyholder of any additional requirements and do the verification.
Step 4: Once the insurer verifies the documents, it will transfer the claim amount to the nominee's account.