Grievance Redressal Procedure

Level 1

  • If you have any service concerns, please reach out to our Customer Happiness team through any of the following options:

Email us at:

hello@godigit.com

(Response in 3 days)

Call us at:

Motor: 1800-258-5956
Health: 1800-258-4242

(Available 24/7).

Chat with our expert on:

7026061234

(All days, 8 am to 11 pm)

If you are not satisfied with the resolution you received, you may approach Level 2 of the Escalation Matrix.

Level 2arrow

Level 3arrow

 

We will review your complaint and get back to you within 24 hours. Rest assured, we care about your concerns and are here to resolve all your issues.

 

For details about the regional GRO for your city, Click here

 

To read Digit Grievance Redressal Policy – Click here

 

To read Digit Protection of Policyholder Interest Policy – Click here

 

 

Issue still not resolved?

Contact an Insurance Ombudsman – Click here

Form to Raise a Complaint

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